Troubleshooting

Webcam & Microphone

• Why can’t I connect my camera and microphone?

Media Issue

• How do learners access the interactive videos built with YouTube videos if YouTube is blocked in the school?
• Why can’t I download my exports?
• Why is the storage space not freed up after users are removed?
• Why can’t add media from my Google photo?
• Why can’t I record voice-overs for over 10 minutes?
• What is the deleted media error?

See all 8 articles

Browser Problem

• Generic Browser Troubleshooting Tips
• How to resolve the Google error: This App Is Blocked”?
• How can I enable WebGL?

Additional Support

• FAQs about migrating PlayPosit accounts
• WeVideo FAQs
• Our Service Level Agreement
• How do I contact WeVideo?
• What are the system requirements for WeVideo?