Troubleshooting

Webcam & Microphone

• Why can’t I connect my camera and microphone?

Media Issue

• Why can’t I download my exports?
• Why is the storage space not freed up after users are removed?
• Why can’t add media from my Google photo?
• Why can’t I record voice-overs for over 10 minutes?
• What is the deleted media error?
• Incompatible items between mobile and web editor

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Browser Problem

• Generic Browser Troubleshooting Tips
• How to resolve the Google error: This App Is Blocked”?
• How can I enable WebGL?

Additional Support

• WeVideo AI Policy
• PlayPosit Free Account Migration to WeVideo: Everything You Need to Know
• WeVideo’s support for accessibility
• How do I join a new organization if my account is a trial account?
• How do learners access the interactive videos built with YouTube videos if YouTube is blocked in the school?
• FAQs about migrating PlayPosit accounts

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