When downgrading your license or switching to a different license type, the available seats and storage space in the new license may differ from your original license. If the available seats or storage space in the new license is fewer than the number of your currently used seats or storage space, you will receive an error message indicating that you have exceeded the available seats/storage and need to remove some media/users from your license to continue using some features in your license.
What happens to my license when I receive this error message?
While you can continue using most WeVideo features, you will be unable to upload files to WeVideo or add new users to the license, and the error message will continue to appear on the admin page in your account until the issue is resolved.
How should I resolve this issue?
Below are the options you can take to resolve this issue. If you are an Admin Plus user, please follow the steps in the Admin Plus guide to clean up your accounts.
Remove users from the license
If the number of users exceeds the number of available seats on your license, please remove some users from your account. Once the number of users is below your available seats, you will be able to add new users again.
Switch to the Admin page with the drop-down menu.
Select the Members option from the admin page.
Select the members that can be removed from the license by clicking the check box next to their names, then click the Delete button.
Select to permanently delete the users or convert them to expired trial accounts.
Remove files from the license
Navigate to the Multimedia Creation space and switch to the Uploads or Exports page.
Select the files to delete by clicking the check box on them, then click the Delete button.
Confirm deleting the files. You may also ask other users in the license to perform these steps to clean up their accounts to free up more storage in the license.
Contact Sales to purchase more seats and storage
Alternatively, you can contact WeVideo’s sales team to discuss adding more seats and storage to your license or switching to a different license type that better meets your needs. Please contact our sales team if you are interested or have any questions.
For more support and troubleshooting, visit our Help Center. New to WeVideo? Try for free or contact our team to learn more.