Learn how to connect your camera and microphone in WeVideo, including key steps, helpful tips, and best practices for troubleshooting.
If you can’t connect your camera and microphone, there are several troubleshooting options. Consider testing your camera and microphone, updating and restarting your browser, clearing your browser data, resetting permissions, opening in an incognito window, and checking with administrators for device policies.
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Troubleshooting steps
Test the camera and microphone
- Mac users: Open the Photo Booth app to check the camera status, and go to the System settings → Sound → Input to test the microphone.
- Windows users: Open the Camera app to check the camera status, and go to the Settings → System → Sound to check that the microphone is connected as the input device.
- iPad users: Launch the Camera app on the device to record a short clip to confirm the camera and microphone are working properly.
Update and restart the browser
- Chrome: Ensure the browser is up to date. Check for updates by visiting chrome://settings/help and update if a newer version is available. If the browser is up to date, quit and relaunch the browser.
- Safari: Safari updates are part of the macOS update bundle. Go to System settings on your Mac, select General, and update if a newer version of macOS is available.
- iPad: Open the App Store on your device to check for updates for Chrome or Safari.
Clear browser data
- Chrome: Go to chrome://settings/clearBrowserData, select “Cookies and other site data” and “Cached images and files,” then click “Clear data” to clear the cookies and cache.
- Safari: Open the Safari app on the Mac, click Safari in the top menu bar, select Settings (or Preferences), then select Privacy. Then, select the Manage Website Data option and click Remove All.
- iPad: Open the Safari app, open the sidebar, and select History. Then click the triple-dot icon and select Clear to clear the browser's cache and data.
Reset permissions
- Chrome: Navigate to chrome://settings/content and reset the permissions for wevideo.com
- Safari: Open Safari, click Safari in the top menu bar, choose Settings (or Preferences), then select Websites. Click the Camera or Microphone option on the left, then remove or change the settings for the websites listed on the right.
- iPad: Go to Settings > Safari, then scroll down to the "Settings for Websites" section. Tap Camera or Microphone, then set it to Ask to reset permissions for websites.
Try in incognito or private mode
This helps determine whether camera and microphone access is being blocked by an existing extension installed on your browser. Incognito mode turns off all browser extensions by default.
Troubleshooting limitations
Certain organizations and school districts use managed devices that may restrict camera and webcam access for all pages outside of an allowlist. Contact the provider or manager of the organization to request details on device policies.
Also, the Screen recording and dual recording features are not available to iPad users or Mac users with Safari. If you would like to do a screen recording or dual recording, please use the Chrome browser on Mac or Windows devices. For more information, please see our system requirements article.
For more support and troubleshooting, visit our Help Center. New to WeVideo? Try for free or contact our team to learn more.