Learn how to capture and send troubleshooting logs to WeVideo support, including Console logs and HAR files, to help diagnose and resolve technical issues faster.
Send troubleshooting logs to WeVideo support
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Click the triple-dot button at the top of the Chrome browser, select More Tools, then select Developer Tools.
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Click the Console tab in the panel, then click the Gear icon to expand the settings and select Preserve Log.
- Switch to the Network tab and select the Preserve Log and Disable Cache options.
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Reproduce the issue with the developer tools open. Then, click Export HAR at the top of the Network tab to export the HAR file.
- Switch to the Console tab, right-click anywhere within the log, and select Save As to save the console log.
- Share the Log and HAR files with our support team for further investigation.
See this support article for more information on generic browser troubleshooting.
For more support and troubleshooting, visit our Help Center. New to WeVideo? Try for free or contact our team to learn more.