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If you encounter any issues with your account, storage, or other WeVideo features, please find the related article below for more information. If your issue still persists after following the steps in the article or you need more clarification on your questions, please contact our support team at support@wevideo.com.
Storage and project limitations
Why is the storage space not freed up after users are removed?
Why can't I record voice-overs for over 10 minutes?
Why Can't I Create Projects Over 2 Hours Long?
What is the deleted media error?
Why can't I download my exports?
Hardware issues
Why can't I connect my camera and microphone?
What are the system requirements for WeVideo?
Third-party integration issues
How to resolve the Google error: This app is blocked"?
Why can't I add media from my Google Photo?
Interactivity issues
Why can't I generate AI interactions from YouTube Videos Anymore?