Due to the nature of subscription fees, all fees paid to WeVideo are non-refundable. However, once you decide to cancel, you will still have access to WeVideo for the remaining month or year of your subscription. Find out more about payment and subscription details below.
|
In this article: |
Are WeVideo purchases refundable?
All fees paid to WeVideo are non-refundable. This includes fees for monthly and yearly website plans, which automatically renew unless canceled manually. This is an industry-standard practice for subscription-based applications.
What if I can’t use the services I purchased?
If you're unable to log in to use your purchased services, contact support@wevideo.com, and our support team will be happy to assist you. Please be advised that we are unable to offer refunds due to failure to use the product.
Can I cancel my WeVideo subscription at any time?
Subscriptions can be canceled at any time. Once a subscription is canceled, you will no longer be charged for subsequent terms. You will, however, have access to WeVideo for the remainder of the billing period (month or year) of your subscription. Learn how to cancel your subscription.
Will I get a refund if I cancel mid-billing period?
If you choose to cancel your recurring monthly/annual subscription, you will not receive a refund for any remaining portion of your current billing period. However, you will still continue to have access to full account features at the subscription level you chose for the remainder of the billing period, regardless of the cancellation.
What happens after my paid subscription ends?
Once your upgraded subscription ends, your account will automatically return to Free status. All videos created during your upgraded subscription will remain in your WeVideo account. If you would like to delete your account entirely, learn how to download your data before deleting your account. Be mindful that if you delete your free account, you will lose your files created with WeVideo, and these actions cannot be undone.
For more support and troubleshooting, visit our Help Center. New to WeVideo? Try for free or contact our team to learn more.