Manage or cancel your subscription by selecting Account Settings from the top-right toolbar, then selecting the Plan and payment section.
From this page, upgrade your subscription by selecting Change plan. To cancel, select Cancel plan. You may also update your form of payment here, or download your invoice history by selecting Download.
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Upgrade subscription
Click the user icon and select Account Settings.
Expand the Plan and Payment section, then click the Change Plan button to view the available plans.
Select a new plan from the Plans page to upgrade or start a trial with.
Cancel subscription
Under Plan and payment, select Cancel plan to turn off the auto-renewal feature. Confirm when prompted.
Please note: your plan will automatically renew at the end of the month (for monthly plans) or year (for annual plans) until you cancel, and we cannot provide refunds if you fail to take these steps.
Once canceled, you will not be charged after the stay active until ____ date, when your plan expires.
Download your data
To access your files after your subscription expires, log in and select Download my data to store your files locally. Please note that WeVideo has a 90-day inactive policy and all data will be deleted from WeVideo after the account expires for 90 days
Update payment method
Select Account Settings from the top-right toolbar, then expand the Plan and payment section.
Select Update, then enter new card information.
Note: Switching from PayPal to another payment method? Please contact support@wevideo.com for assistance
Download invoice history
Select Download to open the invoice as a downloadable PDF in a new tab.
Subscription requirements
- If the subscription was purchased on an iOS device or other mobile device, you must manage your subscription through the App Store or Google Play Store.
- If switching from PayPal to another payment method, please contact support@wevideo.com for assistance.
- For more information on refund terms and conditions, see WeVideo’s refund policy.
For more support and troubleshooting, visit our Help Center. New to WeVideo? Try for free or contact our team to learn more.